FAQs
Placing an Order
2. How safe is shopping on phase-eight.co.uk?
3. How do I know which size to choose?
4. Can I order from phase-eight.co.uk and collect from a store?
5. Can I return my order to a Phase Eight store?
Delivery
9. Where do you deliver?10. Do you deliver overseas?
11. Can you deliver to an address other than my billing address?
12. How much do I pay for Postage & Packing?
13. What if I’m out when the courier tries to deliver my order?
14. How long will my delivery take to arrive?15. How do I return an item I’ve ordered online?
16. What is your Returns Policy?
Other
17. What happens if I forget my password?18. How do I change my personal details?
19. How do I subscribe to the Phase-Eight newsletter?
20. How do I use a promotional code?
21. How do I contact Phase-Eight.co.uk?
FAQs
Placing an Order
1. How do I place an order?
Its easy. Simply select an item from anywhere on this site, choose your preferred colour and size – then add to your shopping basket.Once you have finished shopping follow the check out procedure.2. How safe is shopping on phase-eight.co.uk?
We realise how important it is to store any information that you provide securely so accordingly we use the very latest security systems to encrypt your payment details.3. How do I know which size to choose?
Please click here to view our size guide.4. Can I order from phase-eight.co.uk and collect from a store?
This is not a service we offer at the moment.
5. Can I return my order to a Phase Eight store?
Yes, you can return your order to any Phase Eight store for an exchange or a full refund within 28 days as long as you take your despatch note as proof of purchase,sale goods must be returned within 10 days of receipt where an exchange or gift card will be given. Please note this does not include Phase Eight concessions within department stores or our 4 sale outlets. Please click here for our Returns Policy.
6. Can I return Bridalwear to a Phase Eight store?
All Bridalwear purchased from the website must be returned to our warehouse using the Freepost Returns address and be in pristine condition and its original wrapping and box.
7. What is your policy on returning sale items?
Sale goods must be returned within 10 days of receipt. If goods are returned to a store, an exchange or gift card will be given. If you return your goods by post to the freepost address on your dispatch note, you will be refunded back onto the card you originally placed the order with. Please note that returns cannot be made to concessions within department stores or our outlet stores. Please click here for our Returns Policy.
8. I’ve placed an order on the website but wish to cancel/change my order, what can I do?
Because we start to process your order as soon as we have received it, unfortunately we cannot cancel or change your order after it has been placed. This does not affect your statutory rights (see terms and conditions).
