FAQs

Placing an Order

Delivery

9. Where do you deliver?
10. Do you deliver overseas?
11. Can you deliver to an address other than my billing address?
12. How much do I pay for Postage & Packing?
13. What if I’m out when the courier tries to deliver my order?
14. How long will my delivery take to arrive?15. How do I return an item I’ve ordered online?
16. What is your Returns Policy?

Other

17. What happens if I forget my password?
18. How do I change my personal details?
19. How do I subscribe to the Phase-Eight newsletter?
20. How do I use a promotional code?
21. How do I contact Phase-Eight.co.uk?

FAQs

Placing an Order

1. How do I place an order?

Its easy. Simply select an item from anywhere on this site, choose your preferred colour and size – then add to your shopping basket.Once you have finished shopping follow the check out procedure.

2. How safe is shopping on phase-eight.co.uk?

We realise how important it is to store any information that you provide securely so accordingly we use the very latest security systems to encrypt your payment details.

3. How do I know which size to choose?

Please click here to view our size guide.

4. Can I order from phase-eight.co.uk and collect from a store?

This is not a service we offer at the moment. 

 

5. Can I return my order to a Phase Eight store?

Yes, you can return your order to any Phase Eight store for an exchange or a full refund within 28 days as long as you take your despatch note as proof of purchase,sale goods must be returned within 10 days of receipt where an  exchange or gift card will be given. Please note this does not include Phase Eight concessions within department stores or our 4 sale outlets. Please click here for our Returns Policy.

 

6. Can I return Bridalwear to a Phase Eight store?

All Bridalwear purchased from the website must be returned to our warehouse using the Freepost Returns address and be in pristine condition and its original wrapping and box.

 

7. What is your policy on returning sale items?

Sale goods must be returned within 10 days of receipt. If goods are returned to a store, an exchange or gift card will be given. If you return your goods by post to the freepost address on your dispatch note, you will be refunded back onto the card you originally placed the order with. Please note that returns cannot be made to concessions within department stores or our outlet stores. Please click here for our Returns Policy.

 

8. I’ve placed an order on the website but wish to cancel/change my order, what can I do?

Because we start to process your order as soon as we have received it, unfortunately we cannot cancel or change your order after it has been placed. This does not affect your statutory rights (see terms and conditions).

 

9. How can I pay for my order?

You can pay using any major form of credit/debit card including American Express.

Delivery

9. Where do you deliver?

We deliver by UPS courier to addresses in Great Britain, which includes England,Wales and Scotland. We also deliver by Royal Mail to addresses in the Channel Islands and Northern Ireland. Please refer to terms and conditions.

10. Do you deliver overseas?

We are currently unable to offer this service.

11. Can you deliver to an address other than my billing address?

Yes,we can deliver to an alternative address if you wish.

12. How much do I pay for Postage & Packing?

The delivery charge is £4.95 for within Great Britian and £8.95 for the Channel Islands and Northern Ireland there is only one delivery charge per order irrespective of how many items you order.

13. What if I’m out when the courier tries to deliver my order?

If you’re not at home when the courier delivers, they will leave a card with a contact no to call to rearrange your delivery. Any purchases not delivered within eight days will be sent back to our despatch centre and your card reimbursed. Please allow 10 working days for the refund process.

14. How long will my delivery take to arrive?

We aim to dispatch within three to five working days for Great Britian and five to seven working days for Channel Islands and Northern Ireland from when your order is placed.

15. How do I return an item I’ve ordered online?

Either use our FREEPOST option, or take the item back to your local store using your despatch note as proof of receipt, remember all orders need to be returned within 28 days of receipt – see our returns page for full details.

16. What is your Returns Policy?

You will find full details on our Returns page.

Other

17. What happens if I forget my password?

Just click here and you will be sent an email instructing how to reset your password.

18. How do I change my personal details?

Simply log in using your user name and password, then you’ll be able to update all your details for any future orders.

19. How do I subscribe to the Phase-Eight newsletter?

It’s easy! Just use the newsletter option on the left hand menu. Our newsletter will keep you up to date with new arrivals and promotions.

20. How do I use a promotional code?

Simply enter your promotional code at the checkout and the relevant amount will automatically be deducted from your total.

21. How do I contact Phase-Eight.co.uk?

We would like you to email us with any queries regarding your order alternatively you can contact us on 0207 471 4422 within our working hours 9.00am to 5.00pm Monday to Friday. For queries regarding web orders we endeavour to respond within 1 working day, for all other queries we endeavour to respond within 2 working days and longer within the sale period(please note this does not include weekends or bank holiday’s).