Delivery

We deliver using different couriers depending on where you live. We use Hermes (www.hermes-europe.co.uk) for deliveries to England, Wales, Scotland, Channel Islands and Northern Ireland, with a standard delivery charge of £2.95, Royal Mail (www.royalmail.com) for UK Express Delivery at a charge of £5.95, Nightline (www.nightline-delivers.com) to the Republic of Ireland with a standard delivery charge of €12 and DHL (www.dhl.co.uk) for mainland European orders with a standard delivery charge of €12.

Where do Phase Eight deliver to?

We deliver to the United Kingdom, the Republic of Ireland and the following countries in mainland Europe: Austria, Belgium, Bulgaria, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. We also deliver to BFPO addresses. We cannot deliver to any other countries or territories, or to University addresses. A signature will need to be obtained for every delivery.

Please be advised that when ordering to a business address, the driver will only be able to deliver up to the first floor, as the courier cannot deliver to any other floors.

Please note that there are some areas in the UK where delivery will take longer as your parcel may be passed to a third party courier. The postcode areas that may face longer delivery are: AB, BT1-99, DD8-11, GY1-99, HS1-8, HS9-99, IV1-56, JE1-99, KA27, KA28, KW1-3, KW5-17, PA20-49, PA60-78, PH19-26, PH30-41, PH49-50, PH42-44, TR21-25, ZE1-99.

Estimated delivery times and charges:

For UK Express Delivery please note that we are unable to offer this service for the following areas:

When will my parcel arrive?

First attempted delivery should be made within 3 - 5 days after dispatch for mainland UK orders with standard delivery, within 24 hours after dispatch for mainland UK orders with express delivery and within 10 working days for Republic of Ireland, Channel Island and most European orders and will be delivered between 7:00am - 19:00pm from Monday to Friday. To track your delivery visit the courier website and use their track and trace service. There will also be a tracking link within your dispatch confirmation email. If your order is not delivered within the delivery time please contact us.

What happens if I am not in when delivery is attempted?

All orders have to be signed for. If we are unable to deliver your parcel on the first attempted delivery, the courier will try and deliver it to a neighbour. If they are successful in delivering the parcel to a neighbour, they will notify you by leaving a card at your address which should inform you where to collect your parcel from. If they are unable to leave the parcel with a neighbour, they will leave a card asking you to rearrange the delivery date. The courier will attempt to deliver the parcel on three separate occasions, and if the parcel is still not signed for by that stage, it will be returned to our distribution centre and your credit/debit card refunded. Once we have received your order back into the distribution centre the refund process will begin. Please note that it can take up to 21 days for your bank to credit your account.

If your order is lost in transit we reserve the right to investigate before we offer to replace or refund.