Delivery

We deliver by YODEL courier to England, Wales, Scotland, Channel Islands and Northern Ireland, with a standard delivery charge of £2.95, and to the Republic of Ireland with a standard delivery charge of £9.95.

Where does YODEL deliver to?

We cannot deliver to international (excluding the Republic of Ireland), BFPO or University addresses. A signature will need to be obtained for every delivery.

Please be advised that when delivering to a business address, the driver will only be able to deliver up to the first floor, as the courier company are unable deliver to higher floors.

Please note that there are some areas where delivery will take longer, because on some occasions YODEL pass the delivery over to a third party carrier. If the parcel is handed over to a third party carrier, a signature will not need to be obtained. The postcode areas that may face longer delivery are: AB, BT1-99, DD8-11, GY1-99, HS1-8, HS9-99, IV1-56, JE1-99, KA27, KA28, KW1-3, KW5-17, PA20-49, PA60-78, PH19-26, PH30-41, PH49-50, PH42-44, TR21-25, ZE1-99, EIRE.

When will YODEL deliver?

First attempted delivery will be made within 5 working days for mainland UK orders and within 10 working days for Republic of Ireland and Channel Island orders, from point of order, and will be delivered between 7:00am - 19:00pm from Monday to Friday. YODEL will allocate a 3 hour time slot for when they will deliver your order and inform you via SMS text message service, so please provide your mobile number when placing an order. Please note that this time is an estimate, and actual delivery time may differ depending on circumstances beyond our control. To track your YODEL delivery visit yodel.co.uk and use their ‘Track Your Parcel’ service. If your order is not delivered within the delivery time, please contact us.

What happens if I am not in when YODEL try to deliver?

All orders have to be signed for, and cannot be left in a specific location without capturing a signature. If we are unable to deliver your parcel on the first attempted delivery, YODEL will try and deliver it to a neighbour. If they are successful in delivering the parcel to a neighbour, they will notify you by leaving a card at your address which should inform you where to collect your parcel from. If they are unable to leave the parcel with a neighbour, they will leave a card asking you to rearrange the delivery date. YODEL will attempt to deliver the parcel on three separate occasions, and if the parcel is still not signed for by that stage, it will be returned to our distribution centre and your credit/debit card refunded. Once we have received your order back into the distribution centre the refund process will begin. Please note that it can take up to 21 days for your bank to credit your account.

If your order is lost in transit we reserve the right to investigate before we offer to replace or refund.