Returns Policy
This website is owned and operated by Phase Eight (Fashion & Design) Limited, we are registered in England (number 1735454) and based at 21 Carnwath Rd London SW6 3HR VAT No 863 8642 87
Returning Goods
We hope that you will be delighted with your purchase however should you wish to return anything purchased from Phase Eight online we will be happy to refund an item, provided it is in a fully re-saleable condition. Returns of full price items should be made within 28 days of purchase whilst sale items should be returned within 10 days of receipt. All purchases must be returned in original condition & packaging. We regret for reasons of hygiene we are unable to refund or exchange pierced earrings.
If you return the part or all of your order we will not refund the delivery charge as this part of our service to you has been completed. In the cases of incorrect, damaged or faulty goods, the delivery charge for a replacement to be sent out will not be charged.
Exchanges
If you would like to exchange a product, we suggest visiting your nearest Phase Eight store, as we are unable to facilitate an exchange by post. Alternatively, you could place a subsequent order for the new product and return the original product as per our returns procedure outlined below.
Returns Process - by Post
- Tear off the bottom section of the Dispatch Note, received with the goods, and affix to the front of your parcel.
- Take the parcel to the Post Office. You will be issued with a receipt, which should be retained until the refund is processed.
The refund will be processed onto the card that you used for the original payment - please allow up to 10 working days for Royal Mail to deliver your parcel back to our warehouse, your return will then be processed within 2 working days.
Returns process - to a Phase Eight Store
Please note that any PayPal purchase cannot be returned to a store, please use the free returns label provided and return by post. Please also note that online purchases cannot be exchanged or refunded at any Phase Eight concession or sale outlet store which includes John Lewis, House of Fraser, Debenhams, Fenwicks & small independents. This also includes our sale store outlets in Ashford, Bath, Cheshire Oaks, East Midlands, Swindon and York.
To return full price items to a Phase Eight store, you must take them, in their original packaging, within 28 days and present your Dispatch Note. The store will ask you the reason for the return and offer you an opportunity to exchange/refund.
Bridalwear purchased from the website cannot be returned to a Phase Eight shop, it must be returned to our warehouse using the Freepost Returns address and be in a pristine condition and in its original wrapping and box.
Sale items returned to the store, must be returned within 10 days of receipt and can only be exchanged or refunded onto a gift card.
Cancelling an order
If you would like to cancel your order before you have received the goods please contact us as soon as possible on 0207 471 4422 or by e-mail so that we can attempt to stop delivery. If your order has already been dispatched we may charge you for the delivery.
The Consumer Protection (Distance Selling) Regulations 2000 were introduced to reduce the risk of shopping online. If you would like to cancel your order under this legislation, please notify us in writing by e-mail within 7 working days after you have received the goods that you wish to cancel your order. You will be asked to return the items in good condition via post or to one of our stores.
